Privacy Policy

Last updated: April 18, 2026

Overview

RemoteOne is a universal TV remote app for iPhone. Your privacy is fundamental to how we build the app. We do not collect, store, or share your personal data.

Data we do NOT collect

We do not collect your name, email address, or any personal identifiers.
We do not track your location.
We do not access your contacts, photos, or other personal files.
We do not collect information about the content you watch on your TV.
We do not sell or share any data with third parties.

Local device credentials

To control your TV, RemoteOne stores authentication tokens (e.g., Samsung pairing tokens, Apple TV credentials, LG client keys) locally on your device in the iOS Keychain. These credentials:

Never leave your device
Are encrypted by iOS at the hardware level
Are synced to your other devices only through iCloud Keychain, which is end-to-end encrypted by Apple
Are deleted when you remove a device from the app or uninstall RemoteOne

Analytics

RemoteOne uses TelemetryDeck for anonymous, privacy-focused analytics. TelemetryDeck does not collect personal data or use tracking identifiers. We receive only aggregate, anonymized signals such as:

Which TV brand types are most commonly paired (e.g., "Samsung" vs. "Roku"), so we can prioritize reliability work
Which app features are used, so we know what to improve
Crash-free session rates

TelemetryDeck is GDPR-compliant and does not use cookies or fingerprinting. You can read their privacy policy at telemetrydeck.com/privacy.

Network access

RemoteOne requires local network access to discover and control TVs on your Wi-Fi network. All communication happens directly between your iPhone and your TV over your local network. No data is sent to our servers or any third-party servers as part of TV control.

Third-party services

The only third-party service RemoteOne uses is TelemetryDeck for anonymous analytics (described above). We do not integrate with any advertising networks, data brokers, or social media platforms.

Bundled IR code databases

To control IR devices through an optional Broadlink hub, RemoteOne ships with a bundled IR code database assembled from two open-source projects:

IRDB by Simon Peter and contributors, used under permission. Provides remote codes for 130+ TV, receiver, projector, and cable/satellite-box brands.
Flipper-IRDB by Lucaslhm and contributors, MIT-licensed. Adds community-captured codes for 400+ additional devices including air conditioners, ceiling and bladeless fans, and fireplaces.

These databases are static files bundled inside the app — no network calls are made to load them. The full attribution and license text is available in the app at Settings → About → Credits & Acknowledgments.

Children's privacy

RemoteOne does not knowingly collect any information from children under 13. The app does not require account creation or any personal information to use.

Changes to this policy

If we update this privacy policy, we will post the revised version on this page with an updated "Last updated" date. We will not materially change our data practices without providing notice.

Contact

If you have questions about this privacy policy, contact us at privacy@remoteone.app. For general product support, write to support@remoteone.app.